The Success of Customer Service is Dependent Upon True Social Engagement
byWith social media now a mainstream activity — after all, nearly 700 million users are on Facebook, 300 million users are on Twitter, 61.4%…
customer service
Connection: Social Media’s Special Gift
byWhen the Cluetrain Manifesto was published in 1999, it signaled a paradigm shift: markets are conversations. Today, the online space and affordability of web…
Social Media Strategy from A to Z
bySocial media might be old. It might even be a dead buzzword. That’s why you need to paint a picture that’s more meaningful and…
Apple Gets More Serious About Using Twitter, but Why it Doesn’t Matter
byApple, the company behind aesthetically pleasing hardware that keeps fanboys drooling, has recently joined Twitter. If you take a look at any one of…
Why Customer Service Should Be in Your Social Media Marketing Strategy
byIf you’re reading this article, it should be clear to you that people use social media — like this very blog post — as…