Social Media for Non-Profits: How One Small Charity Makes it Work
byIn the spirit of featuring case studies like the ones in Chapter 4 of The New Community Rules, I am going to highlight other…
Marketing
Why Customer Service Should Be in Your Social Media Marketing Strategy
byIf you’re reading this article, it should be clear to you that people use social media — like this very blog post — as…
A Brief Introduction to The New Community Rules: Marketing on the Social Web
byAfter years of trial and error and months of writing, The New Community Rules (O’Reilly link | Amazon link) has been released, and I…
When is Brand Evangelism a Crime? Exploring the Royal Caribbean Promotional Marketing Strategy
byMy husband Brian, who knows firsthand how much I eat, drink, and sleep social media, pointed me to an interesting critique by ExpertCruiser on…
Best Internet Marketing Posts of 2008
byToday is my birthday, and I decided to give you all a gift that few of you have been highly anticipating for a few…